Shipping & Returns
SHIPPING:
RETURNS:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
SALE ITEMS ARE FINAL SALE!
BLACK FRIDAY ORDERS ARE FINAL SALE!
PURCHASES MADE WITH DISCOUNTS ARE FINAL SALE!
TIWI GLASSES AND SVETI STEFAN SHOES ARE FINAL SALE!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will be responsible for shipping costs and product refunds that meet the following conditions:
- Products with manufacturing defects.
- The product or item received is different from what was ordered.
- The size shipped out is not the same as the size placed in the order.
The buyer is responsible for shipping costs related to returns and exchanges, if:
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The product does not meet customer expectations.
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The selected size does not fit the customer's body measurements.
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Customer simply wants an exchange for another product or return it.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sisterstoreconcept.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sisterstoreconcept.com.
INTERNATIONAL SHIPPING
We are not responsible for any in international duties/taxes/tariffs charged to customers upon international delivery. If packages are declined or returned back to us, you will be refunded your order value minus the international shipping cost
.