Shipping & Returns

 

Shipping & Returns

Thank you for shopping with us. Below you'll find everything you need to know about how we ship and how returns work.

Shipping

All orders are processed within 1–3 business days. You'll receive tracking as soon as your order ships.

United States

  • Flat Rate — $7 · Arrives in 2–6 business days
  • Express Flat Rate — $20 · Arrives in 1–2 business days
  • Free shipping on all U.S. orders over $150

International

  • Flat Rate — $35 · Arrives in 7–10 business days
  • Venezuela Flat Rate — $30 · Orders ship every Friday

Delivery times are estimates and may vary once the package is with the carrier.

Returns

You have 14 days from the date of delivery to request a return. After 14 days, we're unable to offer a refund or exchange.

To start a return, sign into your account, select your order, and follow the prompts. Once approved, we'll email you a prepaid return label.

To be eligible, items must be unworn, unwashed, with original tags and packaging intact.

Final Sale

The following are final sale and cannot be returned or exchanged:

  • Sale items
  • Black Friday orders
  • Purchases made with a discount code

Restocking Fee

A 10% restocking fee is deducted from refunds on standard returns. This fee is waived when the return is our error (see below).

When we cover it

We'll provide a prepaid label and issue a full refund — no restocking fee — if:

  • The item has a manufacturing defect
  • You received a different item than what you ordered
  • The size shipped doesn't match the size you ordered

Refunds

Once your return is received and inspected, we'll email you to confirm we've got it and to let you know whether your refund is approved. Approved refunds are issued to your original payment method — or as store credit, if you prefer — within a few business days.

Late or missing refunds

If your refund hasn't appeared yet, please check your bank account, then contact your card company and bank, as processing times vary. If you've done all this and still don't see it, email us at info@sisterstoreconcept.com and we'll help.

Exchanges

We replace items only if they're defective or damaged. To exchange for the same item, email info@sisterstoreconcept.com.

International Orders

We are not responsible for any duties, taxes, or tariffs charged upon international delivery. If a package is declined or returned to us, you'll be refunded your order value minus the shipping cost.

Return Address

Sister Store Concept 3592 Rockerman Road Miami, FL 33133

Questions? Reach us anytime at info@sisterstoreconcept.com.